FAQ

Click the Sign Up button on hinlim.com and complete the registration form with your company name, business type, and contact details. Applications are reviewed within 24 hours. You will receive login credentials by email once your account is approved.

HINLIM serves B2B buyers only: furniture retailers, interior designers, property developers, hospitality operators (hotels, serviced apartments), overseas importers, distributors, and e-commerce resellers. Individual consumer purchases are not supported.

Log in at hinlim.com, browse the live catalogue, and add items to your cart. Confirm your shipping and billing details, select a delivery method, choose a payment method, and click Confirm & Pay. An order confirmation email is sent within 10 minutes.

No. HINLIM is a B2B wholesale platform. Full product catalogue access, live stock quantities, and pricing are available only to approved trade account holders. Registration is free and takes less than 24 hours.

HINLIM reviews all trade account applications within 24 hours on business days (Monday–Friday, 8am–5pm MYT). You will receive an email confirmation once your account is activated.

Orders can be amended or cancelled before shipment. Contact HINLIM via WhatsApp at +60124317742 immediately after placing the order. Once an order has been dispatched, cancellation is no longer possible.

Click "Forgotten Password" on the login page to receive a password reset link by email. Alternatively, email sales@hinlim.com with your registered company name and a new username and password will be sent within 24 hours.

HINLIM has no minimum order quantity. You can order a single item or mix multiple products in one order. Minimum order values apply by destination: no minimum for West Malaysia, SGD 3,000 for Singapore, and USD 7,000 for all other international orders.

Yes. HINLIM allows full product mixing across all categories - living room, dining room, bedroom, hallway, SOHO, and accessories - within a single order. There is no restriction on mixing SKUs, styles, or brands within one shipment.

HINLIM operates as a direct manufacturer and wholesaler — prices shown in the catalogue are already wholesale B2B rates. Volume-based pricing and special terms for large orders or long-term partnerships can be discussed with the sales team at sales@hinlim.com.

HINLIM accepts Malaysian Ringgit (MYR) for domestic orders. Singapore Dollar (SGD) applies for Singapore orders. International orders are priced and settled in US Dollars (USD). FX conversion can be discussed with your assigned sales representative.

Catalogue prices are ex-warehouse (EXW) unless otherwise stated. Shipping, insurance, customs duties, and import taxes are calculated separately based on destination, Incoterms agreed, and freight provider. Contact sales@hinlim.com for a full landed cost estimate.

Yes. Single-item or small-quantity sample orders are supported with no MOQ requirement. Contact sales@hinlim.com to arrange a sample order for quality inspection. Sample pricing applies at standard catalogue rates.

Yes. HINLIM exports to over 100 countries globally. All international orders are managed by a dedicated sales representative who handles freight coordination, documentation, and customs paperwork. Contact sales@hinlim.com to initiate an international order.

HINLIM supports EXW (Ex-Works), FOB (Free on Board at Malaysian port), and CIF (Cost, Insurance, Freight to destination port). The preferred Incoterm depends on your freight capabilities. Discuss with your HINLIM sales representative to confirm the best option for your shipment.

Transit times from Malaysia vary by destination: Singapore 1–3 days, Australia 12–18 days, Middle East 14–21 days, Europe 25–35 days, USA/Canada 20–30 days. These are sea freight estimates. Exact timelines depend on port, freight forwarder, and customs clearance.

Yes. HINLIM can provide Form A and Form D documentation under ASEAN preferential tariff schemes, certificates of origin, commercial invoices, and packing lists. These documents support import duty reductions for buyers in eligible countries. Contact sales@hinlim.com for specific requirements.

Free delivery within West Malaysia for orders above RM 1,000. For Singapore orders above SGD 3,000, delivery and documentation surcharges are waived. For international orders above USD 7,000, haulage and documentation charges are waived.

Inspect all goods immediately upon delivery. For transit damage, report to HINLIM within 24 hours with photographic evidence (carton photos, product damage close-ups, carton markings). HINLIM will assess and arrange resolution. For fragile items such as mirrors and glass, claims must be raised on the spot at delivery.

Yes. HINLIM is ISO 9001:2015 certified, confirming compliance with international quality management standards. Products are also packaged to ISTA (International Safe Transit Association) standards to ensure safe delivery during shipping.

HINLIM carries a full range of ready-stock residential and commercial furniture: sofas and living room sets, dining tables and chairs, bedroom sets (beds, wardrobes, dressers), SOHO (home office desks, bookcases, cabinets), hallway furniture, and home accessories.

HINLIM's catalogue includes furniture made from solid wood, engineered wood (MDF, particle board), metal frames, upholstered fabrics, leather, and combinations. Material specifications are listed on individual product pages. Contact sales@hinlim.com if you require specific material certifications.

Yes. As wood is a natural material, grain patterns, colour tone, and texture may vary between production batches. These natural variations are inherent to the material and are not classified as defects. Fabric colours and patterns may also differ slightly from showroom samples.

HINLIM can supply products with specific compliance documentation upon request. Requirements vary by destination market (e.g., UKFR, CAL 117 for the US, BS EN for Europe). Discuss your compliance requirements with sales@hinlim.com before ordering to confirm product suitability.

HINLIM's primary offer is a large ready-stock catalogue with no MOQ. For OEM or private label enquiries, contact sales@hinlim.com directly. Custom production lead times and minimum volumes apply and will be discussed case by case.

HINLIM maintains approximately USD 8 million worth of ready-stock furniture in a 500,000 sq ft warehouse in Sungai Bakap, Penang, Malaysia. This allows most orders to be fulfilled and shipped within 3 business days without production waiting times.

Yes. Approved trade account holders can view live inventory levels and stock quantities 24 hours a day, 7 days a week on hinlim.com. Out-of-stock items display estimated restock arrival dates.

Yes. Out-of-stock items can be pre-ordered. Your order will be fulfilled once the item is restocked. Expected restock dates and incoming quantities are displayed on each product page. Contact sales@hinlim.com for priority allocation on high-demand items.

HINLIM dispatches most orders within 3 business days of payment confirmation. Items in ready stock are prioritised for fast dispatch. Orders containing pre-order or out-of-stock items are dispatched once all items are available, unless you request a split shipment.

For large volume buyers or long-term B2B partners, HINLIM can discuss stock reservation arrangements. Contact your sales representative or email sales@hinlim.com to enquire about priority allocation, forward booking, or container-ready stock holding.

Yes. HINLIM operates a showroom and warehouse at No. 8, Lorong Bakau 1, Furniture Village of Sungai Baong, 14200 Sungai Bakap, Penang, Malaysia. The facility is open Monday to Friday, 8am–5pm MYT. Contact sales@hinlim.com or WhatsApp +60124317742 to arrange a visit.

HINLIM accepts FPX online payment, Visa, Mastercard, and bank transfer. Domestic Malaysian orders are processed automatically online. Cross-border and international payments are handled directly by a HINLIM sales representative after order placement.

Credit or deferred payment terms are available for established B2B partners and are agreed on a case-by-case basis. Contact sales@hinlim.com to discuss trade credit eligibility based on your order history and business profile.

Deposit requirements for international orders are confirmed during the order process with your assigned HINLIM sales representative. Standard practice in Malaysian furniture export is a 30% deposit upon order confirmation and balance before shipment. Contact sales@hinlim.com for specific terms.

Deposit requirements for international orders are confirmed during the order process with your assigned HINLIM sales representative. Standard practice in Malaysian furniture export is a 30% deposit upon order confirmation and balance before shipment. Contact sales@hinlim.com for specific terms.

Yes. HINLIM provides a proforma invoice upon order confirmation for international buyers. Full commercial invoices, packing lists, and shipping documents are issued after payment and prior to dispatch. These are required for customs clearance in most destination countries.

Yes. HINLIM works with established freight forwarders and can recommend reliable partners for sea and air freight. You may also nominate your own freight forwarder. For FOB shipments, your forwarder will coordinate directly from the Malaysian port.

HINLIM's warranty covers manufacturing defects and transportation damage reported at the time of delivery. Claims require supporting photographs (carton, product overall, damage area, close-up, carton marking). The warranty does not cover assembled furniture, handling damage, or items without original packaging.

Submit a claim to HINLIM customer service with 5 supporting photos: (1) full carton photo, (2) carton marking showing product code and batch number, (3) overall product image, (4) general damage area, (5) close-up of the defect. Claims without complete documentation cannot be processed.

Returns are accepted only for verified manufacturing defects, subject to prior authorisation from HINLIM. Assembled furniture, items with handling damage, or items without original packaging are not eligible for return. All return requests require a Goods Collection Note authorised by HINLIM.

For fragile items including mirrors, glass tabletops, and glass-front cabinets, the recipient must inspect goods on the spot upon delivery. Damage must be reported to HINLIM customer service immediately. Damage claims for fragile items will not be accepted after delivery is completed.

If the delivered quantity does not match the invoice, the discrepancy must be noted on the delivery order at the time of receipt. Contact HINLIM customer service within 24 hours with the signed delivery order as evidence. Claims raised after this period will not be entertained.

Yes. Replacement parts and hardware are available for most HINLIM products, subject to stock availability. Contact HINLIM customer service at sales@hinlim.com with your product code to enquire about parts pricing and delivery.

Hin Lim Furniture Manufacturer Sdn Bhd (HINLIM) is Southeast Asia's largest ready-stock furniture exporter and B2B wholesaler, founded in 1971 and headquartered in Penang, Malaysia. The company serves importers, retailers, interior designers, and hospitality operators across 100+ countries with no minimum order quantity.

HINLIM exports to over 100 countries, with established buyer relationships across Southeast Asia, Australia, the Middle East, Europe, the United Kingdom, and the United States. International orders are handled by dedicated export sales representatives.

HINLIM was founded in 1971 — over 50 years in the furniture manufacturing and wholesale industry. The company has grown from a local manufacturer into one of Southeast Asia's leading furniture exporters, serving 600+ active business customers globally.

HINLIM operates and distributes multiple furniture brands: NestNordic (Scandinavian-inspired living), Luooma, FyndFurniture, Nesthouz, and Nuhoom. Each brand targets a distinct design segment and buyer profile. All brands are available through the HINLIM B2B platform at hinlim.com.

Yes. HINLIM supplies to hospitality, commercial, and project fit-out buyers including hotels, serviced apartments, coworking spaces, retail chains, and property developers. Dedicated project pricing, bulk scheduling, and delivery coordination are available. Contact sales@hinlim.com for a project quotation.

HINLIM is both a manufacturer and a wholesaler. The company manufactures its own product lines and also sources from a curated network of Malaysian furniture producers. This dual model provides buyers with manufacturer-direct pricing combined with an extensive, diversified catalogue under one roof.

Reach HINLIM via: Email: sales@hinlim.com | WhatsApp: +60124317742 | Online contact form at hinlim.com/contact | Showroom visits at No. 8, Lorong Bakau 1, Sungai Bakap, Penang, Mon–Fri 8am–5pm MYT.