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COMPANY :
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CUSTOMER NAME:
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| HOW
SATISFIED WERE YOU WITH...... |
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Very
Satisfied |
Somewhat Satisfied |
Neutral |
Somewhat Dissatisfied |
Not
Satisfied |
| ( * Please
leave blank where not applicable) |
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| 1 |
Product |
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a. |
Design |
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b. |
Quality |
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c. |
Pricing |
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d. |
Packaging |
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e. |
Variety |
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f. |
Warranty |
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g. |
Completeness of product in packaging (No
missing parts) |
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| 2 |
Hin Lim Represantative |
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a. |
Friendliness & Helpfulness |
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b. |
Responsiveness |
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c. |
Efficiency on processing order |
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d. |
Communication skill |
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e. |
Ability to consult customer |
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| 3 |
Goods Delivery |
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a. |
Accurate delivery date |
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b. |
Lead time |
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c. |
Condition of goods delivered |
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| 4 |
Documentations |
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a. |
Accuracy of invoice |
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b. |
Clearness of shipping documents |
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c. |
Ease of getting copy of shipping document
after container shipped |
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d. |
Ease of getting original document after
payment made |
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| 5 |
Website |
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a. |
Ease of navigating our website |
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b. |
User friendly of e-catalogue |
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| 6 |
Catalogue |
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a. |
Product information |
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b. |
User friendly |
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| 7 |
Customer
Support Policy |
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a. |
Online Stock Checking Support |
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- user friendly of online stock checking |
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b. |
Fast Mix Container Support |
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- fast delivery |
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- mix container |
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c. |
Fast Response Support |
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- Respond within 24 hours |
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d. |
Quality Warranty Support |
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e. |
Parts Claim Support |
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- Ease of resolving parts claim issues |
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- Ease of getting replacement parts |
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- Rebate amount for damaged / missing
parts. |
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f. |
Warehousing & Forecast Order Support |
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g. |
Stock Clearance Support |
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h. |
Advertising & Promotion Support |
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i. |
Business Expansion Support |
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| 8 |
Overall, how satisfied are you with Hin
Lim? |
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| What Is Your Experience With HINLIM's Enhancement on 2009? |
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| 9 |
Do you use our ONLINE STOCK AVAILABILITY system? |
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a. |
YES, (Please be so kind to specific if you have any suggestion for improvement.)
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b. |
NO, (Please further describe your experience below)
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| 10 |
What is the total amount of furniture did
your company purchased for last year? |
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USD / EURO
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| 11 |
Do you have
any comment to our website and catalogue? |
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a. |
Website |
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b. |
Catalogue |
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| 12 |
Please provide your comment for our
improvement (ie. Product design, Quality, Service) |
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| 13 |
Has Hin Lim done anything recently that
demonstrated superior service? If so, please tell us about your
experience. |
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I would like to comment a member of your
staff.
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